Shipping policy
1. Shipping Information
Shipping Origin & Coverage:
- All orders are shipped directly from our China warehouse.
- We offer international shipping to most countries via small parcel and express courier services.
Shipping Methods & Estimated Delivery Times:
- Standard Shipping: Estimated delivery in 10-30 business days.
- Expedited Shipping: Estimated delivery in 5-15 business days.
- Note: These delivery times are estimates and may vary due to customs processing, local logistics, or other external factors.
Order Tracking:
- Once your order is dispatched, you will receive a tracking number by email, allowing you to follow your package’s journey.
2. Pricing & Import Duties
Pricing Exclusions:
- Prices displayed on Global.Vector2007.com do not include:
- Shipping fees
- Import duties
- VAT or other destination-specific taxes
Buyer Responsibilities:
- Buyers are responsible for managing customs clearance and paying any applicable duties or taxes in their respective countries.
- Import duties, VAT, and other taxes vary by country and are determined by local customs authorities.
- We recommend checking your country’s import policies before placing an order.
Customs & Additional Charges:
- Customs clearance procedures may cause delays in delivery, and additional charges may be imposed by local regulations.
- Failure to pay applicable duties may result in the shipment being held by customs or returned to us. Any costs incurred due to non-payment are the buyer’s responsibility.
3. Return & Exchange Policy (7-Day International Trade Return)
7-Day Return Policy for Defective/Incorrect Items:
- Orders placed on Global.Vector2007.com are covered by a 7-day international trade return policy.
- This policy applies only to defective or incorrect items.
Return Eligibility & Process:
- Return requests must be initiated within 7 days of receipt.
- The item must be eligible for return (e.g., for defects or errors on our part).
- All return shipments must be sent to our return address in China.
- Note: Buyers are responsible for return shipping costs unless the return is due to our error.
How to Request a Return:
- Please contact our support team at service@vectoroptics.com with your order details and a description of the issue.
- We will guide you through the return process.
Contact Us
For further assistance or any inquiries regarding your order, shipping, or returns, please email our customer service team at:
- U.S.Customers: usa@vector2007.com
- International customers: service@vector2007.com
Thank you for choosing our services. We are committed to providing you with a smooth and enjoyable shopping experience—whether domestically or internationally.